Shipping policy

Last updated: December 3, 2025

This Shipping Policy applies to all purchases made on fryzenta.shop and outlines our fulfillment and delivery practices. We specialize in kitchen organization solutions and are dedicated to delivering our dish drying racks safely to our customers in New Zealand.

1. Order Processing Time All orders are processed within 1 to 3 business days, excluding weekends and public holidays.

  • “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
  • Packaging Note: To ensure your dish rack arrives in perfect condition, we use reinforced packaging to protect metal components from bending or scratching during international transit.

2. Shipping Time & Delivery Estimates We fulfill orders from our US facility to ensure efficient international delivery to New Zealand.

  • Shipping Origin: All orders are shipped from our warehouse located in Seatac, Washington, United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to New Zealand. No handling or delivery fees apply at checkout.

4. Customs, Duties, and Taxes For our customers in New Zealand: All applicable import taxes, duties, and GST (Goods and Services Tax) are included in the product price or covered by us. You will not be charged any additional fees upon delivery. The price you see at checkout is the final price you pay.

5. Shipping Locations We currently ship exclusively to: New Zealand. If you are located outside of this region, please contact our support team, though we currently focus on the New Zealand market.

6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number.

  • You can track your shipment status through the link provided in the email.
  • Please allow up to 24 hours for the tracking information to update in the carrier's system.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance inspections, or carrier delays. While we cannot control these external factors, we will do our best to keep you informed if any significant delay occurs.

8. Lost or Damaged Packages If your package is lost in transit or arrives damaged (e.g., bent metal parts or missing screws), please contact us immediately at support@fryzenta.shop so we can arrange a replacement or refund.

9. Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Email: support@fryzenta.shop
  • Address: 3245 S 176th St Unit 218, Seatac, WA 98188-4077, USA
  • Phone: +1 346-470-1527